top of page

Terms and Conditions

The Contract shall exist between Hendron & Company, myself (Frances Hendron) and the client.


The contract will include those instructions written into the contract only.


  1.          Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials,          before the work can proceed. Additional work, which may not be apparent when the estimate was provided, will            be advised to the client on discovery and a course of action agreed. This includes frame repairs, which are                      hidden by upholstery.

  2.           I (Frances Hendron) endeavour to deliver items forming part of this contract at the specified time, my obligation            however, is to deliver on time providing that the materials to complete the work are available at the time the                  work is to be undertaken. I will keep the client informed at all times of supply problems, or other factors, which              can affect delivery times.

  3.          All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that              they are to be returned, this advice must be written into the order.

  4.          All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and                          Furnishings (Fire)(Safety) Regulations 1988. All new covering fabric supplied by us will comply with the                             regulations with the exception of covers which contain 80% natural fibres, when it is acceptable to use an                        interliner which complies with the regulations. Furniture manufactured prior to 1950 does not come within the               scope of the 1988 Regulations with regard to filling or cover.

  5.         I reserve the right to apply a 15% surcharge for handling fabrics not supplied by myself.

  6.         With regard to the client’s own material: When a client supplies his/her own materials, it is their responsibility to            ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the                   relevant regulations in force with regard to Fire and Safety (as described in clause 4).

  7.         I will do my best to advise customers of the suitability of fabrics, whether supplied by me or not, however, I can             only take responsibility for materials which are supplied by myself ONLY; covering fabric supplied by the client is          at their own risk. Shortage of covering fabric supplied by the client is the client’s responsibility and not mine.

  8.        Printed and woven fabrics: Where printed and woven fabrics will not pattern match accurately I will inform you for         and we can discuss and agree how best to proceed.

  9.        Fabrics sent direct to me must have the clients name clearly marked on the delivery note so I can check, on your         behalf, that I have received the correct fabric.

  10.       Please request fabric companies to roll all fabric on tubes, with no more than one fabric per tube. One continuous         length of fabric should be used unless an extra amount is taken into account for pattern matching. I will do my               best to remove creases but this cannot be guaranteed.

  11.       I cannot be held responsible for fabric flaws. If I cannot cut around them you will be notified.

  12.      Any problems with an order, whether responsibility is with you (the client) or the fault with me (Frances Hendron),          must be brought to my attention within seven days of receipt of the order. There after charges will be made for any       corrections. I will not be held responsible for charges if you have another company make corrections – you will still       be responsible for the original bill. Charges will be made to corrections that are not my fault.

  13.      I reserve the right to apply a minimum of £50.00 charge to repair accidental damage not caused by myself.

  14.      Insurance Claims:  I undertake all work  on behalf of the client named,  it is  they who are responsible for the                   payment of the account. 

  15.     Where work is undertaken is in relation to an insurance claim. A 100% payment of materials and 50% payment of           labour on acceptance of the estimate will be payable by the client, unless an agreement exists between us and the     insurers to pay the account directly

  16.     Rush orders will incur a surcharge of 20%

  17.     Carriage will be charged extra.

  18.     Holiday cut off dates: Orders and fabrics must be received by a date agreed in advance.

  19.     Complaints will be dealt with as quickly as possible and successful resolution of the same will be my prime                    objective. 

  20.     Payment terms: A minimun 50% non-refundable payment is required for us to accept an order. The balance is due         on full delivery. Interest on overdue accounts will be charged at 1% per month or part thereof. Prices quoted stand         for three months.

  21.     A minimum payment of 50% on signing of the contract will form an acceptance of the terms and conditions above.

bottom of page